![]() Since I bought the watch it has been in and out of the workshop more than me having the pleasure of wearing it.Ĥ. ![]() So to make the blame on me, I feel that it is a little bit ridiculous.ģ. have to sent their watch for repair because of the sensibility of the wear condition. So does it mean that every time a person who enjoys sports e.g motor racing, skiing, cycling, track and field etc. My guess that a driver on an F1 car takes more beating (G force) than a normal people like me. Tag Heuer association with celebrities/ sports personnel/ Formula 1 that it is an excellent timepiece for people on the move and for champions. I have always taken good care of the watch and no one in his right mind would buy a watch that cost USD4,000 ++ and intentionally damage it.Ģ. There is a few points that I want to draw to your attention.ġ. We also confirm that your matter have been discussed with both my manager and the Director of the customer service who confirm that the treatment of your complaint has been seriously followed up and the decision taken are in agreement with our policy.įirstly I am grateful for the attention given and really appreciate your assistance on this. However, be assured that this repair will benefit to the knowledges of our Master watchmaker and all the necessary controls will be made to return your watch in a perfect working order. As already mentioned, this is not in our policy to exchange watches but to repair them. Taking the aforesaid into consideration, we will not be able to extend our repair warranty as the trouble met with the date is due to the wear conditions and not to a defect.ĭ. We draw your attention to the fact that an automatic movement is made of more than 140 components some of them thinner than a hair which explain its sensibility to the wear conditions.Ĭ. This situation can appear after a little impact on the case or the glass. The result of the analysis shows that the hour hand jumped out of its place and moved to the next dent of the wheel, which caused this trouble. The trouble met with the date change is neither due to a defect nor to a previous intervention. Before proceeding to our tests and controls, our watchmaker has wounded it completely and since then it works perfectly (power reserve 43 hours).ī. After a long period without being worn or when it has stopped, the fact to wear the watch is not sufficient if it has not been previously wound up manually 30-40 times If you have never proceeded to this manipulation after the last repair, your watch cannot have its full power reserve. Please find hereafter our answer to your below demands:Ī.
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